FAQ

Do you have a question? Take a look at the list below to see if your question is among them. Still can't figure it out? Then contact us .

How can I order via PinscherPro?

To order via PinscherPro you need to be a registered bike shop or bike mechanic. Register as a customer via this page . After approval by us you can place an order directly.

Are you a private individual? Then you can buy PinscherBikes via pinscherbikes.com

I am not a bike mechanic or bike shop, can I still buy a PinscherBike?

Yes, but not via this website! Private individuals can order via pinscherbikes.com

How many years of warranty do I have on a PinscherBike?

You have a 2-year warranty after purchasing a PinscherBike. View the full warranty conditions here.

There is something wrong with a PinscherBike I sold to a customer. How can I file a claim?

We are sorry to hear that there is a problem with a PinscherBike! If the defect falls within the 2-year warranty period, you can file a claim . For this you must be able to provide a proof of sale and maintenance history. See also our warranty conditions.